Contact GutOptim: Order Desk, Email and Return Address
Quick answerFor orders, tracking and refunds, call the BuyGoods order desk at +1 (302) 200-3480 with your order ID. Its hours are not published. For questions about this website, email [email protected], Mon-Fri 9am-5pm ET; that inbox cannot see orders. Returns go to 1500 Broadway, Floor 6, New York, NY 10036.
Who should you contact about GutOptim?
There are six contacts, and each one sees different things. The order desk sees orders. The website team sees this site. The label contact speaks for the distributor.
Start with the card that matches your question. That saves a second call or email.
Order desk
+1 (302) 200-3480. The BuyGoods default order desk for orders, tracking, changes and refunds. Hours are not published.
Sales email
Not published. Use the contact page on the official sales site instead, and include your order ID.
Website email
[email protected], Mon-Fri 9:00am-5:00pm ET. For page errors, privacy and press. It cannot see orders.
Office
115 East 23rd Street, Floor 5, New York, NY 10010. The website team's address. Not a store and not a return point.
Returns address
1500 Broadway, Floor 6, New York, NY 10036. Tracked shipping at your cost, with name, email and order ID inside.
Label distributor
[email protected]. Printed on the label for GutOptim, Aurora, CO. For product and batch questions.
Which contact answers which question?
Most questions fall into one of three groups: orders, product details and this website. The table maps common questions to the right place.
| Your question | Right contact | Have this ready |
|---|---|---|
| Where is my order? | Order desk, +1 (302) 200-3480 | Order ID and the email you used |
| I want to change or cancel an order | Order desk | Order ID; call as soon as you can |
| I want a refund | Order desk, then the returns address | Order ID; purchase date inside 60 days |
| Which pack should I buy? | Order desk, or the sales contact page | The number of days you want to cover |
| What is in the capsules? | Label contact, [email protected] | Lot number from the bottle base |
| Can I get the lab certificate? | Label contact | Lot number and CoA reference GUT-1730-26-MY |
| There is an error on this website | Website email, [email protected] | Page name and the line in question |
| Privacy or press request | Website email | Your name and what you need |
| Is it safe with my medicine? | Your doctor or pharmacist | The bottle, so they can read the label |
How do you get the most from a call to the order desk?
The order desk at +1 (302) 200-3480 is run by BuyGoods, the checkout company. It can look up your order, update an address, share tracking and start a refund.
Its hours are not published. If you reach voicemail, leave your order ID and a call-back number, then try again later in the day.
Tracking details also arrive in your order email. The shipping page covers what to expect after you order.
Find your order ID
It is in your order confirmation email. Search your inbox for the word GutOptim or BuyGoods if you cannot find it.
Note the email you ordered with
The desk may use it to find your order if the ID is hard to read out.
Have the bottle nearby
For a product problem, read out the lot number and best-before date from the base.
Write down what you are told
Note the date, the name of the person and any reference number they give you.
How do you send a GutOptim return?
Returns follow the 60-day money-back guarantee. The window runs 60 days from the date you bought, not the date the parcel arrived.
Call the order desk first
Call +1 (302) 200-3480 with your order ID and ask to start a return under the 60-day guarantee.
Pack the bottles
Pack the bottles the desk asks you to send back. Put a note inside with your full name, email and order ID.
Ship with tracking
Send the parcel to 1500 Broadway, Floor 6, New York, NY 10036. You pay the return shipping, so pick a tracked service.
Wait for the credit
Refunds take 3-5 business days after the return is credited, then 5-10 days to show on the card.
The full terms are on the refund policy page. Keep the tracking number until the refund shows on your card.
What can the website team help with?
The website inbox, [email protected], is staffed Mon-Fri 9:00am-5:00pm ET. It handles questions about the pages on this site.
Write to it if you spot a wrong fact, a broken link or a typo. It also takes privacy requests under our privacy policy and press questions.
It cannot see orders, payments or tracking. A message about an order will be pointed back to the order desk, which only adds a delay.
When should you write to the label contact?
The label prints a contact for the distributor: [email protected]. It is listed with the address 19655 E 35th Dr #100, Aurora, CO 80011, USA.
This is the right place for product questions. Examples include the amount of each ingredient, the probiotic count, or the lab certificate for your batch.
Always quote the lot number from the bottle base. The batch verify page shows where each code is printed and what to ask for.
Who can answer a health question about GutOptim?
Medical questions go to your own clinician
None of the contacts on this page can give medical advice. If you take medicine, have a health condition, or have trouble swallowing, speak with your doctor or pharmacist before you start. Bring the bottle so they can read the full label.
This matters most for timing. Clay can bind some medicines and iron, so a pharmacist can tell you how far apart to take them. The side effects page lists the label warnings in full.
What should you include in any message?
A complete first message gets a faster answer. Put the key details at the top, not at the end.
Your order ID
The single most useful detail for anything about an order or a refund.
Your name and email
Use the same name and email as on the order, so the record can be matched.
The lot number
For product or batch questions, copy it from the bottle base exactly as printed.
Key dates
The purchase date and delivery date help with guarantee and shipping questions.
Who helps with bonuses and orders from outside the US?
The order desk handles both. The 3-bottle and 6-bottle packs include two bonus e-books, and questions about access go to +1 (302) 200-3480 with your order ID.
The e-books are reading material. Their titles are listed on the bonuses page, and they make no health claims of their own.
Orders shipped outside the US pay extra fees, while every US pack ships free. If you live abroad, ask the order desk about fees before you check out. A return from abroad also goes to the New York returns address, at your cost.
How fast will you hear back?
Reply times have not been published for any of these contacts. The website inbox works Mon-Fri 9:00am-5:00pm ET, so a weekend message waits until Monday.
For anything tied to the 60-day window, do not wait until the last week. Call early, note the date and keep your records. The FAQ page may answer a simple question faster than any inbox.
If a message goes unanswered, try the phone line next. A call with your order ID in hand is usually the quickest route to a clear answer.
Contact GutOptim FAQ
What is the GutOptim phone number?
+1 (302) 200-3480. It is the BuyGoods default order desk, which handles orders, tracking, changes and refunds. Its hours are not published.
Is there a GutOptim sales email?
A sales email has not been published. Use the contact page on the official sales site, or call the order desk.
Can [email protected] help with my order?
No. That inbox is for questions about this website. It cannot see orders, payments or tracking.
Where do I send a GutOptim return?
1500 Broadway, Floor 6, New York, NY 10036. Put your full name, email and order ID inside the parcel, and use a tracked service.
Who do I ask about ingredients or a lot number?
The label lists [email protected] for the distributor, GutOptim in Aurora, Colorado. Quote the lot number from the bottle base.
Can I visit the New York office?
The office at 115 East 23rd Street, Floor 5, is the website team's address. It is not a store or a return point.
Who answers medical questions?
None of these contacts can give medical advice. Ask your doctor or pharmacist, especially if you take medicine.
Ready to try GutOptim?
Two capsules a day with a meal and a full glass of water. From $49 a bottle with free US shipping and a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
