GutOptim Refund Policy: Eligibility, Returns, Timing and Cancellations

This policy covers GutOptim orders placed through the official checkout, which the BuyGoods order desk runs. It applies to every pack: 1, 3 or 6 bottles. Mygutoptim, the U.S. stocking partner for GutOptim, publishes it here in plain words.

Orders bought from other sellers fall under those sellers' own rules. If you bought GutOptim somewhere else, contact that seller first. The where to buy page explains the difference.

You are eligible if you request the refund within 60 days of the purchase date. You need the order ID from your order email. You do not need to give a reason.

Refunds start with a phone call to the order desk at +1 (302) 200-3480. Its hours are not published. Have your order ID ready, along with the name and email on the order.

A separate sales email has not been published. The website email, [email protected], cannot see orders and cannot start a refund. Use the phone line for anything tied to your order.

From your call to the money on your card, plan on two weeks or more. Postage speed and your bank set the pace. For a summary with example dates, see the money-back guarantee page.

Mail the bottles to:

1500 Broadway, Floor 6, New York, NY 10036

This is a returns address only. It is not the office address of this website, which is 115 East 23rd Street, Floor 5, New York, NY 10010. It is also not the distributor address on the label in Aurora, Colorado. Sending a return to the wrong address can delay your refund.

Include a note inside the box. Without it, the returns team may not be able to match the parcel to your order.

The buyer pays for return shipping. Use a tracked service so you can prove the parcel arrived. Keep the postage receipt and tracking number until the refund shows on your card.

Return postage is not refunded. On a single bottle, that cost is a larger share of the refund than on a bigger pack. We point this out so it does not come as a surprise.

The refund is issued 3-5 business days after your return is credited. It then takes 5-10 days to appear on your card. The exact timing depends on your bank.

The refund goes back to the payment method you used at checkout. If you paid by card, it returns to that card. If you paid with a wallet such as PayPal, Apple Pay or Google Pay, it returns through that wallet.

The published terms do not mention cash, check or store-credit refunds. If your card has expired or been replaced, tell the order desk when you call. Your bank can often route the refund to the new card.

The policy is about your money, not about results. It does not promise that GutOptim will work for you. It lets you ask for a refund within the window if you decide it is not a fit.

• Requests made after day 60.
• Orders placed with other sellers or marketplaces.
• The cost of return postage.
• Any promise of a particular result.

Report the problem to the order desk as soon as you open the parcel. Do not use any bottle with a broken or missing seal. Keep everything in the original box.

Take clear photos of the outer box, the shipping label and each bottle. Check the count against your pack: 1, 3 or 6 bottles. Then call +1 (302) 200-3480 with your order ID. More tips are on the shipping page.

Call the order desk as soon as possible. Whether an order can still be stopped depends on whether it has shipped. The desk can check its status while you are on the line.

If the order has already shipped, you can still use the 60-day refund. Let the parcel arrive, then follow the return steps above.

A chargeback is a dispute you open with your bank or card company. It is your right as a card holder. Still, we suggest calling the order desk first.

A direct refund request is usually simpler and faster. A chargeback can freeze the order while the bank reviews it, and the bank may ask you for the same order ID and tracking details anyway.

The 3 and 6-bottle packs include two digital e-books: “Hollywood Secrets for A Flat Belly & Toned Body in 21 Days” and “Decadent Sweet Treats & Mouth Watering Snacks That Relax Your Stomach”. Because they are digital, there is nothing to mail back. They do not change the refund amount.

See the bonuses page for how the e-books are delivered.

If the terms change, we update this page and move the "Last updated" date forward. The terms that apply to you are the ones in force on your purchase date. Questions about this page itself can go to [email protected]. Other ways to reach us are on the contact page.